At ING Group, we prioritize environmental awareness and human rights in all countries we operate in and in our business relationships. In addition to national and international laws and regulations, we act in accordance with the Environmental and Social Risk Policies created with the awareness of responsibility to society in financial decisions and intermediated transactions.

In line with our social, ethical, and environmental vision, our Environmental and Social Risk Policies that were created to guide our activities have become an integral part of ING's credit risk management practices. In other words, we examine any potential social and environmental impact of our activities (such as destruction of forests, air pollution, child labor, and controversial weapons). 

These policies are developed and updated through our collaboration with organizations concerned with topics such as human rights and climate change, as well as through engagement with our employees, customers, and shareholders. Prior to establishing any customer relationship, an initial compliance assessment is conducted in accordance with our Environmental and Social Risk policies, which are regularly reviewed and updated. Business relationships formed following this initial assessment are supported by ongoing monitoring. In this context, ING’s relevant expert teams provide guidance, follow-up, and evaluation on potential environmental and social sensitivities specific to the customer, activity, sector, and transaction.

Moreover, since 2003, ING Group has voluntarily adopted the Equator Principles, which are based on the environmental and social responsibility standards of the International Finance Corporation (IFC) and are accepted as the basis for financing projects over USD 10 million by international banks that have adopted them on a voluntary basis.

Within this framework, social responsibility and environmental risk are considered in project financing and actions are taken in line with relevant standards. In addition, the compliance with global responsibility standards of the ING Group and the success of our work in this area are also demonstrated by evaluations conducted by third party institutions.

In the scope of green entrepreneurship, ING is particularly focused on energy and heat savings in both its branches that interact with customers and its headquarters offices.  ING's Operation and Call Center in Kahramanmaraş, which is designed according to eco-friendly building criteria, serves as an example in terms of "sustainable" and "human-oriented" design solutions.

Additionally, ING Türkiye places great importance on improving the sustainability of its procurement activities, promoting the provision of sustainable products and services and taking into account the environmental and social dimensions of purchased products and services. 

ING Türkiye also prioritizes the adoption, support and inclusion of a series of fundamental values related to human rights, labor standards, the environment, and the fight against corruption by its suppliers within their sphere of influence, through written regulations.