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ING Mobile


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Transactions

ACCOUNTS
  • Account Details
  • Account Statement
  • Assigning an Account
  • Account Opening
  • Last 5 Transactions

MONEY TRANSFERS
  • Money Transfer
    • Money Transfer to IBAN
    • Money Transfer to an Account
    • Money Transfer Between My Accounts
    • Money Transfer to Cash Card
    • Kayıtlı Havale
  • EFT
    • EFT to IBAN
    • EFT to an Account
    • EFT to Credit Card
    • Kayıtlı EFT

CREDIT CARDS
  • Account Statement
  • Current Cycle Transactions
  • Credit Card Payments
  • Other ING Credit Card Payment
  • Other Bank Credit Card Payment
  • Cash Advance/Cash Advance with Installments
  • EFT/Money Transfer from Credit Card
  • Virtual Card Transactions

PAYMENTS
  • Bill Payment
    • İGDAŞ
    • ENERJİSA BAŞKENT EDAŞ
    • TEDAŞ
    • AYEDAŞ
    • BEDAŞ
    • ASKİ
    • İSKİ
    • İZMİR SU
    • AVEA
    • SMART
    • DİGİTURK
    • TTNET-ADSL
    • TURKCELL
    • TÜRK TELEKOM
    • TÜRKSAT KABLO TV
    • VODAFONE
  • GSM TL/Package Top-up
    • Avea 
    • Vodafone
    • Turkcell

INVESTMENT
  • Buy Foreign Currency
  • Sell Foreign Currency
  • View Bill/Bond
  • View Eurobond
  • View Mutual Funds
  • Foreign Exchange Rates
  • Deposit Interest Rates

GENERAL PURPOSE LOANS
  • View Loan Information
  • Loan Debt Payment

Everything You Want To Know

What is Mobile PIN? How is it used?

Mobile PIN is a single-use PIN generator which you can download to your mobile phone or iPad. It can be used on iPhone, iPad, iPod Touch, Blackberry and Android mobile devices that support Java.
  • To use Mobile PIN, you can follow the directions in the Mobile PIN menu on ING Mobile, or Online Banking Security / PIN Transactions menu, Mobile PIN step.
  • If you are using Mobile PIN and have internet connection on your mobile phone when logging in to Online Banking, you don't have to type your single-use PIN. After entering your user name and PIN on the computer screen, you can automatically enter your single-use PIN to the system by replying “Yes” to the notification that will be displayed on the screen with the notification feature of your phone. If you don't have internet connection on your mobile phone, you can complete your login by entering the 6-digit PIN generated by Mobile PIN in the “PIN” field on Online Banking.

 *Automatic login with the notification feature can be used on iPhone, iPad, Android devices and certain Blackberry devices. When downloading the ING Mobile application, customers must confirm the message that says “ING Mobile wants to send you notifications”.
 **In the case that your mobile phone which you have installed Mobile PIN is lost, stolen, or malfunctioning, you must contact 0850 222 0 600 Telephone Banking or your branch as soon as possible.

How can I Install/Activate Mobile PIN?

To immediately activate Mobile PIN, all you have to do is to download the ING Mobile application, click on Mobile PIN and follow the steps. You can download the ING Mobile application through here.

How can I manage my authorization restriction, date-time restriction, account restriction security settings on Mobile Banking?

You can manage your Mobile Banking additional settings through Online Banking, 0850 222 0 600 Telephone Banking, and our branches. To remove your current restrictions, you can get assistance from 0850 222 0 600 Telephone Banking and our branches.

Through which menu of my mobile phone can I access the ING Mobile application?

The location where the ING Mobile application is installed differs based on the brand and model of your mobile phone. You can view the menus where the application is installed based on brands and models through here.

Which models support ING Mobile application?

Please select your mobile brand :

Mobile Type Model
Apple iPad
Apple iPhone
Apple iPod Touch

How can I use the ING Mobile application?

You can easily download the ING Mobile application which you can use on iPhone, iPad, iPod Touch, Blackberry and Android mobile devices that support Java, by clicking here,, or by visiting the application store. Afterwards, you can instantly complete your activation by clicking on Mobile Banking in the application and following the steps.

Why you should use mobile pin?

Passwords generated by mobile password application are unique for you and disposable using secure encryption techniques such as passwords generated by token device. Token device is same as mobile password application served by a seperate device. You don’t need to carry another token device by using mobile password application. You can securely login to online banking just using your smart phones with mobile password application.

Please click here to download the mobile pin user guide.

When I try to install ING Mobile on to my phone, I receive an error message that says “No valid certificate”. What should I do?

The certificates that ING Mobile needs to run have been installed during production. In the case that the user deletes this certificate from the mobile phone, such error may occur. Updating of your mobile phone's operating system by the authorized dealer will solve this problem. In the case that you get the same error again after making necessary setting adjustments on your phone, you can send the information below through 0850 222 0 600 Telephone Banking or the contact form on our internet website.
  • Your mobile phone model
  • Your line type (invoiced / pre-paid)
  • Your customer number
  • The stage where you got the error message

My phone through which I use Mobile Banking has been stolen/lost. What should I do?

In such case, please close ING Mobile on your device by immediately calling 0850 222 0 600 Telephone Banking.

Can my mobile phone generate Mobile PIN if it is outside network coverage area?

Your mobile phone can generate single-use PIN with Mobile PIN even if it is outside network coverage area. The application doesn't need to use the mobile phone network to generate PIN's. Mobile PIN application runs offline.

Is there a fee for the ING Mobile application?

No, the ING Mobile application is free. However, since internet connection and data transfer are needed during the transactions other than Mobile PIN, you will be billed at the rate charged by your GSM operator. For detailed information, you can contact your operator.

Can I make an EFT to Name on Mobile Banking?

No. EFT to IBAN, account and credit card can be performed on Mobile Banking. To make an EFT to Name, you can use Online Banking, 0850 222 0 600 Telephone Banking or our nearest branch.

I receive an error / warning message other than the ones specified above. What should I do to solve this problem?

Make sure that there is GPRS access in the area you are located and try again after waiting a while.

In the case that you get the same error again after making necessary setting adjustments on your phone, you can send the information below through 0850 222 0 600 Telephone Banking or the contact form on our internet website.
  • Your mobile phone model
  • Your line type (invoiced / pre-paid)
  • Your customer number
  • The stage where you got the error message

Is there a limit to the number of devices I can use?

There is no limit to the number of devices you can use for Online Banking and Mobile Banking. However, for your security, you cannot log in to Online Banking or Mobile Banking with more than one device simultaneously.

I use Mobile PIN but I don't receive notifications. What should I do?

To receive notifications, first of all you must have the latest version of the ING Mobile application. If you have just downloaded the application, you must confirm the message that says “ING Mobile wants to send you notifications” when you use it for the first time. If you already have the latest version of the application but still don't receive notifications, you must allow notifications coming from ING through the settings of your phone.

Why don't I receive an SMS PIN when logging in to Mobile Branch?

SMS PIN is only sent in your first login to verify that the device belongs to you. Afterwards, we recognize you when you log in with the same device.

What happens when I receive a call or SMS while using the ING Mobile application?

When you receive a call or SMS, ING Mobile continues to run. When the call is over or after the SMS is received, you can continue to use the ING Mobile application. In the case that you don't perform a transaction within the time period specified, you must log in again.

I'm not an Online Banking user. Can I use Mobile Banking?

Yes, you can. All you have to do is to download the ING Mobile application, and log in with your user code and PIN by following the activation steps.

You can close Mobile Banking on your device by calling 0850 222 0 600 Telephone Banking.

You can close Mobile Banking on your device by calling 0850 222 0 600 Telephone Banking.

How can I make EFT/Money Transfer from ING Orange Account?

You can make EFT/Money Transfer directly from ING Orange Account without the need for a separate current account.

You can perform your transactions through the branches during business hours, and through Online Banking and Telephone Banking 24/7.

Future-dated EFT/Money Transfer transactions and standing EFT/Money Transfer orders are not possible through ING Orange Account.

Can I use Mobile Banking on mobile phones other than my own?

Yes. In the case that you want to use Mobile Banking on a mobile phone other than your mobile phone which you have activated, you must activate the second phone as well. For security reasons, Mobile Banking cannot be used on 2 devices simultaneously.

How can I perform the transactions that are not available on Mobile Banking?

The transactions that you can perform through Mobile Banking are listed here. You can perform the other transactions through Online Banking, 0850 222 0 600 Telephone Banking, and our branches.

What is Mobile PIN? How is it used?

Mobile PIN is a single-use PIN generator which you can download to your mobile phone or iPad. It can be used on iPhone, iPad, iPod Touch, Blackberry and Android mobile devices that support Java.
  • To use Mobile PIN, you can follow the directions in the Mobile PIN menu on ING Mobile, or Online Banking Security / PIN Transactions menu, Mobile PIN step.
  • If you are using Mobile PIN and have internet connection on your mobile phone when logging in to Online Banking, you don't have to type your single-use PIN. After entering your user name and PIN on the computer screen, you can automatically enter your single-use PIN to the system by replying “Yes” to the notification that will be displayed on the screen with the notification feature of your phone. If you don't have internet connection on your mobile phone, you can complete your login by entering the 6-digit PIN generated by Mobile PIN in the “PIN” field on Online Banking.

 *Automatic login with the notification feature can be used on iPhone, iPad, Android devices and certain Blackberry devices. When downloading the ING Mobile application, customers must confirm the message that says “ING Mobile wants to send you notifications”.
 **In the case that your mobile phone which you have installed Mobile PIN is lost, stolen, or malfunctioning, you must contact 0850 222 0 600 Telephone Banking or your branch as soon as possible.

What is Mobile PIN? How is it used?

Mobile PIN is a single-use PIN generator which you can download to your mobile phone or iPad. It can be used on iPhone, iPad, iPod Touch, Blackberry and Android mobile devices that support Java.
  • To use Mobile PIN, you can follow the directions in the Mobile PIN menu on ING Mobile, or Online Banking Security / PIN Transactions menu, Mobile PIN step.
  • If you are using Mobile PIN and have internet connection on your mobile phone when logging in to Online Banking, you don't have to type your single-use PIN. After entering your user name and PIN on the computer screen, you can automatically enter your single-use PIN to the system by replying “Yes” to the notification that will be displayed on the screen with the notification feature of your phone. If you don't have internet connection on your mobile phone, you can complete your login by entering the 6-digit PIN generated by Mobile PIN in the “PIN” field on Online Banking.

 *Automatic login with the notification feature can be used on iPhone, iPad, Android devices and certain Blackberry devices. When downloading the ING Mobile application, customers must confirm the message that says “ING Mobile wants to send you notifications”.
 **In the case that your mobile phone which you have installed Mobile PIN is lost, stolen, or malfunctioning, you must contact 0850 222 0 600 Telephone Banking or your branch as soon as possible.

What is Mobile PIN? How is it used?

Mobile PIN is a single-use PIN generator which you can download to your mobile phone or iPad. It can be used on iPhone, iPad, iPod Touch, Blackberry and Android mobile devices that support Java.
  • To use Mobile PIN, you can follow the directions in the Mobile PIN menu on ING Mobile, or Online Banking Security / PIN Transactions menu, Mobile PIN step.
  • If you are using Mobile PIN and have internet connection on your mobile phone when logging in to Online Banking, you don't have to type your single-use PIN. After entering your user name and PIN on the computer screen, you can automatically enter your single-use PIN to the system by replying “Yes” to the notification that will be displayed on the screen with the notification feature of your phone. If you don't have internet connection on your mobile phone, you can complete your login by entering the 6-digit PIN generated by Mobile PIN in the “PIN” field on Online Banking.

 *Automatic login with the notification feature can be used on iPhone, iPad, Android devices and certain Blackberry devices. When downloading the ING Mobile application, customers must confirm the message that says “ING Mobile wants to send you notifications”.
 **In the case that your mobile phone which you have installed Mobile PIN is lost, stolen, or malfunctioning, you must contact 0850 222 0 600 Telephone Banking or your branch as soon as possible.