Online Banking

ING Assistant, follows your needs for you. Besides, it doesn’t just remind them, it also executes the necessary transactions. May it be controlling your credit card expenses or saving…
You can access ING Assistant via entering the Online Branch or ING Mobile.

What is ING Assistant?

• ING Assistant is a service that informs you about your financial or non-financial transactions via e-mail, text message or instant notifications and automatically executes your transactions, based on the limits you have set.

• It can easily manage your accounts and credit card expenses. You set the rules and limits for various areas such as money transfers, payments and saving methods and then get informed about the execution of the relevant transactions.

•  For the Notify Me rules you will set on the Online Branch you can prefer Text Messaging, e-Mail or Instant Notifications, whereas for the Notify Me rules you will set on ING Mobile you can prefer e-Mail or Instant Notification options. 

• When the Act Smart rules you have defined on the Online Branch have been realized, you will be informed by a Text Message or Instant Notification, whereas when the Act Smart rules you have defined on ING Mobile have been realized, you will be informed by an Instant Notification. *

Features

Notify Me
ING Assistant informs you when the rules you had set previously, have been realized. For instance: “Notify me with a text message when the currency rate reached the level I have set.” 

Act Smart 
ING Assistant executes the transactions on behalf of you when the rules you had set previously, have been realized. For instance: “When the set amount is credited to my account, transfer the amount to y registered account”. 

Planner
ING Assistant helps you follow all the moves on your calendar. With the personalized note feature, notifies you on a regular basis via an e-mail, text message or instant notification, depending on your preference. For instance: “April 1st is my friend’s birthday”.

*In order to select the Instant Notification option on the Online Branch, you must have downloaded the ING Mobile app to your smartphone and activated. If you do not have the ING Mobile app on your phone, you can download it here. 

ACCOUNTS

• My Assets

• My Accounts
  
  • Account Statement
  • Overdraft Account Activities
  • Assigning an Account Name *

• Receipt

• Account Opening *

• Orange Account Opening

• Liquid Account Change

• Selection of Preferred Account

SECURITY / PIN TRANSACTIONS

• Security Transactions
• Authorization Level Restriction
• Date/Time Restriction
• IP Restriction *
• Account Restriction
• Kullan-at! PIN System Change
• OTP Token Activation

• PIN Transactions
  • Password Change
  • Online/Mobile Banking PIN Change
  • Telephone Banking PIN Change
  • Card PIN Transactions
    • Credit Card PIN Setup
    • Cash Card PIN Setup

• Online Banking Limit Transactions
  
  • Limit Increase
  • Limit Decrease

• Information Update
  
  • Personal Information
  • Other Information
  • Address Information
  • Contact Information
  • Contact Preferences
  • View Contact Preferences
  • Update Contact Preferences
    

• Latest Transactions

MONEY TRANSFER / EFT

• Money Transfer Transactions
  
  • Money Transfer Between My Accounts *
  • Money Transfer to Another Account *
  • Money Transfer to IBAN *
  • Money Transfer to Cash Card *
  • Money Transfer to Name *
  • Quick Money Transfer
  • View Money Transfer Transactions
  • Last 10 Money Transfer Transactions

• EFT Transactions
  
  • EFT to Account
  • EFT to IBAN
  • EFT to Credit Card
  • EFT to Name
  • Quick EFT
  • View EFT Transactions
  • Last 10 EFT Transactions
  • Late EFT

• Standing EFT/Money Transfer
  
  • New Order Entry
  • View/Change Orders

• EFT/Money Transfer from Credit Card

CARDS

• Credit Card Information
  
  • Card Information
  • Account Statement
  • Current Cycle Transactions

• Credit Card Debt Payment
  
  • My ING Credit Card *
  • Other ING Credit Card *
  • Other Bank Credit Card *
  • Automatic Debt Payment Order

• Card Transactions
  
  • Adding / Removing Accounts to/from Card *
  • Automatic Credit Card Limit Increase
  • Credit Card PIN Transactions
  • Online Shopping
  • Account Statement Closing Date Change
  • Cash Card PIN Transactions *
  • Cash Card ATM Withdrawal Limit

• Cash from Credit Card
  
  • Cash Advance *
  • Cash Advance with Installments
  • Loan on Card

• EFT/Money Transfer from Credit Card

• Virtual Credit Card
  
  • Limit Setup
  • Limit Reset

PAYMENTS

• Payments 
  
  • Bill Payments *
  • Donation Transactions *
  • Tax Payments *
  • Traffic Fine *
  • Toll and Administrative Fine *
  • Highway Toll
  • Private Insurance Payments *
  • Mobile Phone Package/TL/Mobile TL Top-up *
  • Private School Payments *
  • Residence Membership Payment

• Payment Order
  
  • Order Entry *
  • Order Cancellation *
  • Order Account Change *

• Municipality Payments
  
  • İstanbul Metropolitan Municipality Payments
  • İstanbul Metropolitan Municipality Marketplace Payments
  • Kuşadası Municipality Payments
  • Yenimahalle Municipality Payments
  • Kadıköy Municipality Payments
  • Kütahya Municipality Payments
  • Ankara Metropolitan Municipality Payments

• Viewing
  
  • Order Information
  • Contractual Bill Debts
  • Payment Information
  • Games of Chance Payments *

• OYAK Payments
  
  • OYAK Member Payment *
  • View Collections

• ING Private Pension Payment
  
  • Order Entry
  • View/Cancel Order

• SGK Payments

• Loan Payments
  
  • Loan Debt Information *
  • Loan Debt Payment

INVESTMENT

• Risk Profile Questionnaire

• Repo 
  
  • Repo
  • View Repo Transactions
  • Repo Rates
  • Repo Calculation

• Bills/Bonds
  
  • Buy TL Bill/Bond *
  • Sell TL Bill/Bond *
  • Buy Foreign Currency Bill/Bond *
  • Sell Foreign Currency Bill/Bond *
  • Bill/Bond Portfolio
  • Bill/Bond Activities
  • Bill/Bond Rates

• Funds
  
  • Buy Liquid Fund
  • Sell Liquid Fund
  • Buy Fund with Order
  • Sell Fund with Order
  • Fund Order Cancellation
  • Mutual Funds Portfolio
  • Fund Activities
  • Fund Prices
  • Yieldmeter

• Foreign Currency
  
  • Buy Foreign Currency *
  • Sell Foreign Currency *
  • Cross Exchange Rate (Arbitrage)
  • Exchange Rate Information

• Time Deposit Accounts
  
  • Account Opening *
  • Time Deposit Account Transactions *
  • Balance at Maturity
  • Deposit Interest Rates
  • Interest Calculation

• ING Interim Interest Yield Account
  
  • Account Opening
  • View Account
  • Interest Calculation
  • Interest Rates

• Investment Statement
  
  • View Statement
• Asset Status Report

• Tender Transactions
  
  • TL Tender Entry
  • FX Tender Entry
  • Tender Calculation
  • Tender Cancellation
  • View Tenders

• Orange Account
  
  • Account Opening
  • View Account
  • Interest Calculation

• ING Accumulating Orange Account
  
  • Account Setting
  • Order Change/Cancellation

• TurkDex
  
  • Margin Deposit
  • Margin Withdrawal
  • Margin Activities
  • Order
  • Order and Cash Activity Reports

• ING Fund Basket
  
  • Account Opening
  • Account Change/Cancellation
  • Sell Funds
  • Fund Order Cancellation
  • View Activities
  • View Portfolio

• ING Accumulating Fund Account
  
  • Account Opening
  • Account Change/Cancellation
  • Sell Funds
  • Fund Order Cancellation
  • View Activities
  • View Portfolio

• Accumulating Savings Account
  
  • Account Setting
  • View Account

ÇEK– NOTES

• My ING Checks
  
  • ING Checkbooks
  • ING Bank Checks Drawn
• Collection/Collateral Checks

• Note Transactions

ING MOBILE

• Mobile Banking/Tablet Banking Activation

• Mobile Banking/Tablet Banking Cancellation

APPLICATIONS

• Credit Card
  
  • Main/Supplementary Card Application
  • Application Status

• Virtual Card Application

• General Purpose Loan
  
  • Application
  • Loan Rates
  • Payment Plan

• Overdraft Account
  
  • Application/Limit Increase

• ING Daily Package
  
  • Application
  • Application Status

* Transactions cannot be performed temporarily during the end-of-day operating hours. Money Transfer transactions are accepted with orders during the end-of-day transactions.

ACCOUNT TRANSACTIONS
Transaction	Currency	Lower Limit	Upper Limit	Hours
EFT	TL	10	500,000	Weekdays 09:00 - 16:00
Late EFT	TL	10	500,000	Weekdays 16:00 - 17:15
Money Transfer/Wire Transfer*	TL	1	100,000	24 hours / 7 days
SWIFT	TL	0.01	120,000	24 hours / 7 days
Bill Payments	TL	0.01	25,000	24 hours / 7 days
ACCOUNT TRANSACTIONS
Time Deposit Account Opening*	TL	5,000	Limitless	24 hours / 7 days
Time Deposit Account Opening / Closure*	USD	2,000	Limitless	24 hours / 7 days
O/N Time Deposit Account Opening*	TL	5,000	100,000	24 hours / 7 days
INVESTMENT TRANSACTIONS
Liquid Fund Purchase/Sale	TL	1	500,000	Weekdays: 09:00-13:45 (Purchase or Sale Limit: 500,000 TL); 13:45-17:00 (No Purchase Transactions / Sale Limit: 50,000 TL); 17:00-08:30 (Limit: 50.000 TL) / Holidays: Total limit is 50,000 TL
Value Date Fund Purchase	TL	1	100,000	24 hours / 7 days Limit is 100,000 TL for each Value Date Fund / Holidays: Total limit is 100,000 TL
Value Date Fund Sale	TL	1	100,000
FX Purchase	USD	1	150,000	Limit is 100,000 USD between 17:45 - 08:45
FX Sale	USD	1	150,000	Limit is 100,000 USD between 17:45 - 08:45
Arbitrage	USD	1	100,000	Weekdays 09:00-17:30
Repo	USD	250	500,000	Weekdays 09:00-17:30
Treasury Bill/Government Bond Purchase	TL	5	500,000	24 hours / 7 days (Total limit is 500,000 TL during holidays)
Treasury Bill/Government Bond Sale	TL	5	500,000
CREDIT CARD TRANSACTIONS
Credit Card Cash Advance*	TL	0.01	7,500	24 hours / 7 days
Credit Card Payment		0.01	Limitless	24 hours / 7 days

* Transactions cannot be performed temporarily during the end-of-day operating hours. Money Transfer transactions are accepted with orders during the end-of-day transactions.

ACCOUNT TRANSACTIONS
Transaction	Currency	Lower Limit	Upper Limit	Hours
EFT	TL	10	1,000,000	Weekdays 09:00 - 16:00
Late EFT	TL	10	500,000	Weekdays 16:00 - 17:15
Money Transfer/Wire Transfer*	TL	0.01	Limitless	24 hours / 7 days
Money Transfer/Wire	USD	0.01	500,000	24 hours / 7 days
Money Transfer to 3rd Party	TL	1	10,000,000	24 hours / 7 days
Money Transfer to 3rd Party	USD	1	500,000	24 hours / 7 days
SWIFT	TL	0.01	1,000,000	24 hours / 7 days
Bill Payments	TL	0.01	25,000	24 hours / 7 days
ACCOUNT TRANSACTIONS
Time Deposit Account Opening*	TL	5,000	100,000	24 hours / 7 days
Time Deposit Account Opening / Closure*	USD	2,000	Limitless	24 hours / 7 days
O/N Time Deposit Account Opening*	TL	5,000	100,000	24 hours / 7 days
INVESTMENT TRANSACTIONS
Cash Fund Purchase/Sale	TL	1	100,000	Weekdays: 08:30-13:45 (Limit: 100,000 TL); 13:45-16:00 (Limit: 50,000 TL); 16:00-17:00 (No Transactions); 17:00-08:30 (Limit: 50.000 TL) / Holidays: Total limit is 50,000 TL
Value Date Fund Purchase	TL	1	100,000	24 hours / 7 days Limit is 100,000 TL for each Value Date Fund / Holidays: Total limit is 100,000 TL
Value Date Fund Sale	TL	1	100,000
FX Purchase	USD	1	150,000	Limit is 100,000 USD between 17:45 - 08:45
FX Sale	USD	1	150,000	Limit is 100,000 USD between 17:45 - 08:45
Arbitrage	USD	1	100,000	Weekdays 09:00-17:30
Repo	USD	250	500,000	Weekdays 09:00-17:30
Treasury Bill/Government Bond Purchase	TL	5	500,000	24 hours / 7 days (Total limit is 500,000 TL during holidays)
Treasury Bill/Government Bond Sale	TL	5	500,000
CREDIT CARD TRANSACTIONS
Credit Card Cash Advance*	TL	0.01	7,500	24 hours / 7 days
Credit Card Payment		0.01	Limitless	24 hours / 7 days

* Transactions cannot be performed temporarily during the end-of-day operating hours. Money Transfer transactions are accepted with orders during the end-of-day transactions.

If you have an ING Credit Card or ING Debit Card, you can securely get your Online and Mobile Banking user code and PIN with Instant PIN. 

To take advantage of Instant PIN, your phone number registered in our system must be up-to-date. To update your mobile phone number, you can visit your nearest branch.

If you don't have a card, you can get your user code and PIN by calling 0850 222 0 600 Telephone Banking.