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Telephone Banking


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Everything You Want To Know

I have forgotten my Telephone Banking user code/PIN. What should I do?

In the case that you forget your Telephone Banking user code/PIN, you can get it by calling 0 850 222 0 600 Telephone Banking and dialing 2 and 3, or by speaking with a customer representative.

I have forgotten my Online Banking user code/PIN. Can I get assistance through Telephone Banking?

In the case that you forget your Online Banking user code/PIN, you can get it by calling 0 850 222 0 600 Telephone Banking and dialing 2 and 2.

How can I get my user code and PIN for Telephone Banking?

You can get your Telephone Banking user code and PIN via SMS by applying through our nearest branch, or through 0850 222 0 600 Telephone Banking.

My Telephone Banking user code/PIN has been lost/stolen. What should I do?

In the case that your Telephone Banking user code/PIN has been lost/stolen, you must immediately notify 0850 222 0 600 Telephone Banking or our nearest branch.

Security Tips for Telephone Banking

  • Do not write down your Telephone Banking Pin anywhere and do not save your PIN in your internet browser. Do not select a PIN that includes the names of your family members, special days and dates such as birthdays and the establishment dates of the team you support, and information that can be easily guessed such as your telephone number. 
  • Enter your Telephone Banking PIN by keying it on the telephone. Do not give any information if you are asked for your PIN verbally or in writing, and immediately end your call. 
  • Ignore people who offer help by giving your their own mobile phones. 
  • To make calls from other people's telephones and telephones in public places, dial the number you are calling yourself, and make sure to dial the number correctly. 
  • After your calls, make sure that the transaction PIN you have keyed in is not saved in the telephone memory. 
  • During your calls, make sure that there aren't any suspicious persons around watching you or listening to you. 

How can I change my Telephone Banking PIN?

You can change your PIN through the Online Banking “Security and PIN Transactions” menu, “PIN Transactions” step, “Telephone Banking PIN Change” option.

Can I perform Online Banking IP Restriction transactions through Telephone Banking?

To perform Online Banking IP Restriction transactions through Telephone Banking, you must get connected to a customer representative by dialing your user code and PIN

Can I get information about my general purpose loan through Telephone Banking?

To get information about your general purpose loan, you can call 0850 222 0 600 Telephone Banking and dial 6 between the hours of 09:00 – 18:00.

Can I apply for a Credit Card through Telephone Banking?

To apply for a Credit Card through Telephone Banking, you must get connected to a customer representative by dialing your user code and PIN.

Can I define Liquid Account settings through Telephone Banking?

To define your Liquid Account settings through Telephone Banking, you must get connected to a customer representative by dialing your user code and PIN. Liquid Account settings entered before 14:00 on weekdays will be valid on the same day, and Liquid Account settings entered after 14:00 on weekdays and on weekends will be valid on the next business day.

Is there a fee for calling Telephone Banking?

In the case that you call 0850 222 0 600 Telephone Banking from your mobile phone, you will be charged at fixed-line rates or your package minutes will be deducted, and you will not pay any additional fees. In the case that you call from a fixed-line, you will be charged at your own package rate.

Is there a fee for EFT/Money Transfer transactions performed through Telephone Banking?

For EFT transactions performed through Telephone Banking, a minimum of 15 TL and a maximum of 50 TL is collected the transaction fee depending on the transaction amount. For Money Transfer transactions, a minimum of 10 TL and a maximum of 20 TL is collected the transaction fee depending on the transaction amount.

Can I update my address information regarding my cards through Telephone Banking?

Yes, you can perform your address update transactions regarding your cards through Telephone Banking.

Can I make my loan payments through Telephone Banking?

Yes, you can make your loan payments through Telephone Banking between the hours of 07:00 – 20:30 on weekdays.

Can I perform EFT cancellation/correction transactions through Telephone Banking?

Through Telephone Banking, you can submit your cancellation/correction requests for EFT transactions you have performed through Telephone Banking and Online Banking. The cancellation/correction requests for EFT transactions performed through our branches must be submitted through our branches.

Can I get information about my Overdraft Account and increase my limit through Telephone Banking?

To get information about your Overdraft Account and to submit your limit increase request, you must get connected to a customer representative by dialing your user code and PIN.

Can I open an Overdraft Account through Telephone Banking?

To apply for an Overdraft Account through Telephone Banking, you must get connected to a customer representative by dialing your user code and PIN.

Is there a transaction limit for opening a TL Current Account through Telephone Banking?

The lower limit for opening a TL current account through Telephone Banking is 5.000 TL, and there is no upper limit. For current accounts opened with a balance of more than 100.000 TL, plus one day value price is applied.

How can I open an Overdraft Account through Telephone Banking? Can I get information about my Overdraft Account?

If you are a customer of our bank, you can apply for an Overdraft Account through 0850 222 0 600 Telephone Banking. When you log in with your Telephone Banking user code and PIN, our customer representative will inform you about your account details.